Instructions for information on formal access procedures under the provisions of the Access to Information Act and the Privacy Act

Instructions for the Access to Information Act

The following procedures should be followed when making a formal request under the Access to Information Act.

  • Obtain an Access to Information Request form from the Treasury Board Secretariat website. If the form is not used, a letter may be sent instead. See the instructions below.
  • Enclose the application fee.
  • Send the completed form or the letter to the Access to Information Coordinator:

Veronique Vieira
Acting Access to Information and Privacy Coordinator
Infrastructure Canada
180 Kent Street, Suite 1100
Ottawa, Ontario  K1P 0B6

Telephone: 613-960-9622
Facsimile: 613-948-9393
E-mail: veronique.vieira@infc.gc.ca

If a letter is submitted instead of the Access to Information Request form, the following information must be included:

  • statement that the information is being requested under the Access to Information Act;
  • name of the appropriate government institution;
  • description of the records requested (be as specific as possible);
  • preferred method of viewing the records (e.g. receiving photocopies of the original documents or viewing the originals in the government office where they are located);
  • name, street address, city or town, province or territory, postal code, telephone number(s) and signature of the applicant;
  • date of request; and
  • application fee.

Fees for Access to Information Requests

An application fee of $5.00 applies to all requests and additional fees may be charged for specific purposes, such as document searches over 5 hours, reproduction of records, and other limited reasons. Applicants will be notified in advance if there are additional fees and if a deposit is required.

Cheques and money orders are payable to the Receiver General of Canada with some exceptions. Please refer to Public Works and Government Services Canada's list of Institutions with Receiver General Accounts for a list of government institutions to which access to information requests must be accompanied by cheques or money orders made out the Receiver General of Canada. For all other institutions, cheques or money orders must be made out to the institution itself.

Time to process a request for Access to Information Requests

Under the Access to Information Act, government institutions must respond to a request within 30 days; however, in certain cases, extensions may be applied by the institution where conditions established by the Access to Information Act are met; for example, where the request is for a large number of records, requires a search through a large number of records or where consultations are necessary. Applicants who feel that it is taking too long to process their requests may submit a complaint to the Office of the Information Commissioner.

Instructions for the Privacy Act

The following procedures should be followed when making a formal request under the Privacy Act.

Véronique Vieira
Access to Information and Privacy Director
Infrastructure Canada
180 Kent Street, Suite 1100
Ottawa, Ontario  K1P 0B6

Telephone: 613-960-9622
Facsimile: 613-948-9393
E-mail: veronique.vieira@infc.gc.ca

If a letter is submitted instead of the Personal Information Request Form, the following information must be included:

  • statement that the information is being requested under the Privacy Act:
  • name of the appropriate government institution;
  • description of the records requested (be as specific as possible);
  • preferred method of viewing the records (e.g. receiving photocopies of the original documents or viewing the originals in the government office where they are located);
  • name, street address, city or town, province or territory, postal code, telephone number(s) and signature of the applicant;
  • date of request.

Fees for Privacy Information Requests

There is no fee to apply for or obtain information under the Privacy Act.

To correct personal information

If an individual believes that the personal information a government institution has on file about him/her is in error or has been omitted, the individual may ask to have it corrected by submitting a request for correction. Even if the institution does not agree to change this information, it must make a note that a request for the change was made and attach the note to the file.

Time to Process a Request for Privacy Information

Under the Privacy Act, government institutions must respond to a request within 30 days. If a time extension is required, the applicant will be notified within the first 30 days and told why up to another 30 days may be needed. Applicants who feel that it is taking too long to process their requests may submit a complaint to the Office of the Information Privacy.

Date modified: