Service Standards for Infrastructure Canada's Funding Programs

The Government of Canada is modernizing the way it administers its Grants and Contributions. Part of this modernization includes posting and adhering to service standards. These service standards publicly state the level of performance that clients can reasonably expect to receive under normal circumstances.Note de bas de page 1

Infrastructure Canada aims to meet its service standards 80 percent of the time.

In 2016-17, we changed our service standards to make them more meaningful and recipient-focused. Service standards push the department to strive for increased service excellence. We continue to work with our provincial and territorial partners to meet the service standards developed for all of our programs and improve the services we offer to our clients.

Infrastructure Canada is committed to adhering to the following service standards.

Table of Contents

Service Standard: Annual Report Notification

Program: Gas Tax Fund

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Service Standard: Approval-In-Principle

Program: Provincial-Territorial Infrastructure Component-National and Regional Projects (PTIC–NRP)

Program: National Infrastructure Component (NIC)

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Service Standard: Business Case Notification

Program: Provincial-Territorial Infrastructure Component–National and Regional Projects (PTIC-NRP)

Program: National Infrastructure Component (NIC)

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Service Standard: Contribution Agreement Negotiation

Program: Provincial-Territorial Infrastructure Component-National and Regional Projects (PTIC–NRP)

Program: National Infrastructure Component (NIC)

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Service Standard: Funding Letter

Program: Gas Tax Fund

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Service Standard: Payment

Program: Gas Tax Fund

Program: Provincial-Territorial Infrastructure Component-National and Regional Projects (PTIC–NRP)

Program: Provincial-Territorial Infrastructure Component-Small Communities Fund (PTIC-SCF)

Program: National Infrastructure Component (NIC)

Program: Inuvik to Tuktoyaktuk Highway Program (Tuk)

Program: Public Transit Infrastructure Fund (PTIF)

Program: Clean Water and Wastewater Fund (CWWF)

Program: Asset Management Fund (AMF)

Program: Capacity Building for Climate Change Challenges Fund (CB3CF)

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Service Standard: Progress Report Notification

Program: Provincial-Territorial Infrastructure Component-Small Communities Fund (PTIC-SCF)

Program: Inuvik to Tuktoyaktuk Highway Program (Tuk)

Program: Public Transit Infrastructure Fund (PTIF)

Program: Clean Water and Wastewater Fund (CWWF)

Program: Asset Management Fund (AMF)

Program: Capacity Building for Climate Change Challenges Fund (CB3CF)

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Service Standard: Project List Approval

Program: Provincial-Territorial Infrastructure Component-Small Communities Fund (PTIC-SCF)

Program: Public Transit Infrastructure Fund (PTIF)

Program: Clean Water and Wastewater Fund (CWWF)

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Additional information on some of the Funding Programs mentioned above can be found below:

Performance Results

Should you wish to comment on the quality of our service or suggest ways that we could improve it, please send us an e-mail message at: infc.info.infc@canada.ca.

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